Shipping policy
SHIPPING POLICY
Where we ship
We currently ship to addresses within the United States, including P.O. boxes and APO/FPO addresses.
Processing time
Orders are processed and shipped within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. During launches, sales or busy periods, processing may take a little longer. We'll let you know if there's a delay.
Shipping rates and delivery times
Shipping rates are calculated and shown at checkout before you pay.
- Standard Shipping: $8.00. Arrives in about 5–8 business days after your order ships.
- Express Shipping: $15.00. Arrives in about 2–4 business days after your order ships.
Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or holidays.
Order tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.
Incorrect addresses
Please double-check your shipping address at checkout. We aren't responsible for orders shipped to an incorrect address entered by the customer. If you notice a mistake, email us right away at vizuneyewear@gmail.com. We'll do our best to fix it before your order ships, but once it has shipped, we can't change the address.
Lost or stolen packages
If your tracking shows your package was delivered but you can't find it, please check with neighbors and your local post office, and wait 1–2 days, since packages are sometimes marked delivered early. If it still doesn't turn up, contact us and we'll help you file a claim with the carrier. We're not responsible for packages stolen after they've been marked as delivered.
Damaged items
If your order arrives damaged, email us within 7 days of delivery with photos of the item and packaging, and we'll make it right as described in our Refund Policy.
Questions
Email us at vizuneyewear@gmail.com and we'll be happy to help.